Even at Toyota, lean is applied just as much in its downstream business of marketing, selling and customer service, as it is in their Toyota production system . Having implemented lean CRM at Toyota, few have as much wisdom about the …

A Little more on applying Little’s Law to Lean your Marketing! Using DMAIC for your A3 Report in the Lean Marketing House.

First approach is nominally the elimination of waste and the tools that assist in uncovering waste in the process and system and getting rid of it. A second approach is more aligned with the Toyota Production System (TPS), which focuses …

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A central concept in the Toyota Production system is that work is carried out most efficiently if it flows through the team. It follows that this can’t be done if every part of the process is running at 100% because, inevitable, …