Using BPM Discipline with Six Sigma & Lean Methodologies

Course Description: To provide students the ability to create a Customer focused Process Enabled Enterprise. This requires a business process framework, established enterprise architecture, creating “real-time” business intelligence, and a link between continuous improvement projects and key business processes. Most businesses need to evolve from a bottoms-up Six Sigma (DMAIC) approach, to a strategic framework that will set the foundation for growth, accountability, and performance management. We teach you apply Business Process Management to build the framework that creates strategic alignment. We help you to identify metrics for the business processes that are aligned with business goals. Then your organization can identify performance gaps that have a major impact on the customer experience and on achieving desired business results. Six Sigma methodology can then be applied to prioritize the critical projects and close the gaps. Business Process Management includes a set of tools to document, measure, assess/monitor, and control processes. It establishes ongoing accountability for managing entire cross-functional processes to satisfy customer Critical to Quality (ctq’s) and process goals, and explicitly ties the results of the Key Process Indicators (Y’s) to the strategy of the organization. Applying Business Process Management as the methodology that links improvement and process design efforts directly to the management system and to organizational strategy. This …